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Free cpe webinars
Moving from One-Way Communication to Customer Conversation

MOVING FROM ONE-WAY COMMUNICATION TO CUSTOMER CONVERSATION

Cost Free
Presentation Length 1.0 hour

Recorded DateDecember 3, 2019
CPE:Not available
(archived webinars do not offer CPE credits)
Course LevelBasic
Course Description

Conversation tools like SMS text messaging are changing the way businesses maintain meaningful, personalized, customer relationships. SMS text message technology is 25 years old, but you’ll learn how businesses are now using this tool in new ways to change their approach to marketing, sales, and service.  Customers demand positive experiences now more than ever. In 2020 customers will set the terms of the conversations they have with businesses.
 
Course Objectives:


  • Discover where conversational messaging tech is going and learn where it was.

  • Learn how you and your clients can benefit from more engaging and personalized customer conversations. Because business feels less like business when you’re on a first-name basis.

  • Understand exactly how business text messaging tools like SnapDesk enable positive customer experiences through personalized, human conversations.

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PLEASE NOTE: ARCHIVED WEBINARS DO NOT QUALIFY FOR CPE
Linkedin
Messagedesk

Kyle Kuczynski is a Co-Founder and messaging expert who educates, informs, and provides resources to businesses and organizations through MessageDesk.

Linkedin
Quasarcowboy

Richard Roppa-Roberts is the Founder of Roundtable Labs and Quasar Cowboy and is affectionately known as the ProAdvisor’s Advisor.

Richard offers executive and strategic coaching and business insights, guidance, and systems for accounting professionals. In addition, he is an experienced facilitator, conference speaker, and author at Firm of the Future and CPA Practice Advisor.

He was named by Accounting Today as "One to Watch“ in the Top 100 Most Influential People in Accounting issue, November 2019.

About Our Sponsor

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Intuit believes in the power of the individual. The power to do more. To make more. To be more. We believe in the people who do things – the hat jugglers, the to-do list junkies, the masters of getting it done faster, better and more efficiently than ever before. Whether that's balancing the household budget, running a business or paying taxes. We believe in these people because we are these people. We thrive on action – and results. And by making things simpler, we all get more out of doing what we love. We're innovators, and have been at it for more than three decades. And we don't stand still. As the world evolves, so do we – inventing new solutions to solve important problems, perfecting those solutions and delighting our customers. In short: Improving people's financial lives so profoundly they can't imagine going back to the old way. We started small in 1983 with Quicken personal finance software, simplifying a common household dilemma: balancing the family checkbook. Today, we've improved the lives of more than 45 million people, and our annual revenue exceeds $4 billion. We're publicly traded with the symbol INTU on the Nasdaq Stock Market, and regularly recognized as one of the best places to work in locations around the world.